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FAQS

HOW PREORDER WORKS?

We produce all of our wholesale orders on demand, with fulfillment and shipping taking place every 9-10 weeks. You can check deadlines for ordering and the related shipping dates on our Wholesale Calendar, here

Always make sure to check deadlines for ordering and the related shipping dates! You will find them in every product page under the add-to-cart button. 

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

WHAT'S THE MINIMUM QUANTITY TO ORDER?

Our minimum order is above 780€. Number of units in this case it is not specified as long as the order reaches the value threshold.

WHAT ARE THE PAYMENT CONDITIONS

We currently accept payments by:
-Credit Card (Visa, MasterCard and Amex)
-PayPal 
-Bank Transfer

General payment conditions: you will be charged a 30% when you place your order, and a 70% few days before shipping it. In case you will pay by bank transfer, make sure to follow this timings and to send a proof of payment to the email wholesale@olend.net, in order to confirm your order.

CAN I RETURN/CANCEL MY ORDER?

Pre-order allows us to sustainably produce just for you. That's why once you place an order, we won't be able to accept returns or cancellations.